Expeditors Newsflash

CBP Announces New Tools and Automation for ACE Account Management

Posted by Timothy Miller on 6/17/26 5:00 PM

In a Cargo Systems Messaging Service (CSMS) bulletin published on June 16, 2026, U.S. Customs and Border Protection (CBP) announced it had created new tools and automated processes to streamline account management for the Automated Commercial Environment (ACE) Portal.

CBP has automated the process of reactivating a trade owner’s account (TAO) when a reactivation request is sent from an email address associated with a TAO account in account. Inactive TAOs can send an email to ACE support with “reactivation” in the subject line and receive automatic confirmation and follow up instructions. Additionally, users can email ACE support with “Trade Account Owner Lookup” in the subject line and will provide a confirmation of who the TAO is for your account.

CBP is also deploying new webforms for managing ACE accounts including importer account applications and ACE portal account applications. These allow users to update TAO information and manage sub-account users to existing top accounts.

CSMS #68966469 and links to the new webforms can be found here:
https://content.govdelivery.com/bulletins/gd/USDHSCBP-41c5845?wgt_ref=USDHSCBP_WIDGET_2

 

Topics: CBP, ACE Portal

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