Since the global shipping crisis of 2020, software-as-a-service (SaaS) offerings for visibility have become increasingly popular. Michelle Weaver, Senior Vice President of Order Management, talks about the problems customers are trying to solve with SaaS and how to understand the resiliency of your supply chain through an assessment of people, processes, and technology.
And then the next one is one we've been talking about where they go for the software platforms or the SaaS technologies. And it is still just technology that you have to link somehow back to the customer's internal technology. So there's still IT work that's required within your organization, and you still need your own people to learn it and operate it. So, it can be a very expensive, difficult transition and model to maintain because you end up having to hire a bunch of people who do nothing but operate in that technology. It is carrier-neutral, provider-neutral, that's for sure. But it's also expensive.