The customs systems disruption previously communicated has now been fully resolved.

• Approximately 95% of the shipments impacted on 3rd February 2026 have been successfully released.

• All customs clearance requests submitted today have been processed and released within standard timeframes.

Operations have returned to normal, and no further delays are currently anticipated. We will continue to monitor the situation closely to ensure ongoing stability and uninterrupted service. 

February 3, 2026

France Customs is currently experiencing a nationwide outage impacting export declarations.

Although export declarations are being submitted on time, no customs releases (MRNs) are received. This issue affects all brokers and operators in France. French Customs’ IT systems cause the disruption. Customs Authorities have confirmed they are working on a solution, but have not provided any indication of the root cause or the timing of the resolution.

Emergency export procedures are not recommended at this stage because shipments may be held at borders, ports, or terminals without an MRN.

We are monitoring the situation closely and will provide an update as soon as more information is available. 

Contact your local Expeditors representative to see how your cargo may be impacted.