The Canada Border Services Agency (CBSA) is currently experiencing a temporary system outage that’s impacting entry and message processing services for Electronic Data Interchange (EDI) and eManifest portal messages.
While inbound data is being received, there are significant delays in sending outbound messages, such as acknowledgements, reject messages, and notices (e.g., RNS, completeness notices).
As a result, eManifest portal users may see their trade data stuck in an “Updating” status. The CBSA is actively working to resolve this issue, but has no estimated time of resolution.
Impact of the Delays
The ongoing delays are resulting in a backlog in message processing. The CBSA is urging users to refrain from resubmitting documentation, as this will lead to duplication and further delays, exacerbating the already overloaded system.
Actions Required
To mitigate the impact of this outage, please refer to the CBSA’s contingency procedures. You can find these procedures on the Canada Border Services Agency page.
For highway carriers proceeding to the border during this outage, ensure drivers have two copies of the correct paperwork to present upon arrival. The CBSA will accept paper documentation during the outage, and no monetary penalties will be issued for failure to transmit required data during this period or for the two hours following system resumption.
Client Services / Contact Information
For technical assistance related to the eManifest Portal, Canadian Export Reporting System (CERS) Portal, Single Window Initiative (SWI), Advance Commercial Information (ACI), and Electronic Data Interchange (EDI), contact the Technical Commercial Client Unit (TCCU):
- Phone: 1-888-957-7224
- Overseas: 613-946-0762
- Email: TCCU-USTCC@cbsa-asfc.gc.ca
Please reach out to your local Expeditors representative if you have any questions or concerns.
