Herschel Supply was experiencing challenges managing documentation release to the multitude of freight forwarders used by Herschel Supply’s various distributors, which resulted in delays in their vendors applying for export tax refunds and the ability to fill orders to their international dealer customers. They needed a flexible model that would provide a superior customer experience while mitigating the logistics costs of assembling global orders for their international dealers.
Additionally, Herschel Supply was presented the opportunity by several vendors to attain additional discounts on products purchased by agreeing to overbuy additional product. However, Herschel Supply did not have accurate demand plans at the time of order to allocate the added product to appropriate sales channels.
Through prior experience, knowledgeable resources, and leveraging Expeditors global network, Herschel Supply and Expeditors developed an Upstream Fulfillment model that would provide the flexibility Herschel Supply needed to resolve both challenges.